The occasional bad day at the office is to be expected. But losing enough money to buy two superyachts in the time most of us take to eat our lunch is pretty spectacular.
That’s exactly what happened to brokerage Knight Capital back in 2012. A programming glitch in automatic trading software saw the company buying shares on behalf of its customers and then selling them for a lower price seconds later. It was 45 minutes and $440m in losses later before the problem was spotted.
That example makes the point of this blog post: it’s absolutely vital to have confidence in the technology your business relies on. That’s especially true in ecommerce, where every aspect of a business is built on tech. Gymshark, one of the great ecommerce success stories, swiftly swapped Magento for Shopify Plus after Black Friday technical problems cost it $143,000 in sales.
Even when the figures are less eye-watering, they represent the same proportional hit to the business in question. That’s why putting your business in the hands of the right technology partners is vital.
So let’s take a look at:
There are two key considerations when choosing the right technology partners for your business: are they trustworthy, and do they solve your ecommerce problems?
Firstly, the question of trust. Trustworthiness has a range of measures, including customer reviews, testimonials, security policy, and good old gut instinct. Can you trust this company to deliver on what they say?
And secondly, do you need what they deliver? Does the technology solve the biggest problems your ecommerce business is facing? We all want technology to solve problems. To make running a business easier. To make life easier. Look for products and companies that will achieve that for your company.
These considerations will play into your evaluation process when weighing up new tech partners.
There’s no shortage of apps, software, and other tech to choose from. You need a process that helps you find the right way to go as quickly as possible without undermining your due diligence. Here are some questions you could ask to speed up your search.
If you’ve found a piece of software that’s of interest, a good starting point is to have a look around to see who else is already using it. If major players or successful companies in your industry are getting good results with this tech, that’s a positive sign.
Look at case studies, ask questions online and maybe even reach out to peers who aren’t direct competitors to see how it’s working for them.
The last thing you want is to invest time and money integrating new software only for the developer to go bust. Dig into their business arrangements, financials, and funding rounds to see if it's a company that’s in it for the long haul.
You can use this as an indicator for the previous point, too. How easy is it to get support? Is there a fully-functioning customer support team to rely on when you need help? You don’t want to entrust your operations to a one-person business that won’t be able to provide support until their coffee break next Tuesday.
Put this to the test by getting in touch with some questions about the product. If you’re not getting timely, useful responses to a sales enquiry, that situation is unlikely to improve after you’ve handed over your cash.
As we’ve already touched on, the real benefit of new technology is that it introduces features that make your life easier. Automation is one of the best ways of taking work off your plate, saving money, and increasing efficiency. How would your prospective new software automate time-consuming tasks? Or would it bring a raft of extra admin?
You don’t want a new piece of software to undermine tech that’s already working for you. Find out if the software integrates with your existing tool stack. As a minimum, you don’t want anything to break. At the other end of the scale, the ideal scenario is that the integrations help you to get better results from your current tool stack.
We understand that companies thinking about getting Juni are asking those questions about us. So how do we show we’re a good finance technology partner for online retailers?
We don’t try to be all things to all businesses. We’re squarely aimed at ecommerce — our features are developed specifically with online retailers in mind. Then we share case studies of how different types of ecommerce businesses are using Juni. That way, it’s easier to identify how we’re helping companies with similar needs to your own.
Security is a key consideration when you’re choosing finance technology partners. We get it. That’s why we have a top-level page dedicated to sharing our approach to security.
By sharing information about our finances — most recently a $206m funding round — we want to offer reassurance that investors know we’re a flourishing company. Hopefully, you’ll reach the same conclusions.
In addition to dedicated Juni account managers, members of our support team are always available at support@juni.co to answer any questions you have.
“The flexibility to use credit on whatever we need, and the support from the Juni team to make it happen, has been superb," confirms 304 co-founder Sean Cotter. "For what we need, Juni has been five-star.”
“We’re already seeing how Juni brings efficiency and automation to our finances and frees up our resources,” says Ninepine co-found Benjamin Lau.
We achieve that by syncing transactions from all of your accounts into a single dashboard, automating Google Ads receipt generation, providing instant payment card creation, and more.
Juni will slot seamlessly into your tool stack because your tool stack slots seamlessly into Juni. We can’t run through all of our 2,400+ integrations here, but for starters… Shopify, Google Ads, Facebook Ads, Xero, PayPal, Stripe, Monzo, Starling Bank, and so many more integrate with Juni.
Next time you’re considering a finance technology partner for your ecommerce business, investigate exactly what you’re signing up for and the results you can expect.
We’d recommend:
If you’ve found these tips useful, you should definitely check out our other articles. Head over to our blog to read our latest blog posts.
Juni is not a bank – yet. We’re a financial technology company providing e-money services and as such are not part of a deposit guarantee scheme. Learn more about our license and how we keep your business and money safe.
Juni Technology AB (company number 559248-0908) is licensed and registered as an electronic money institution with the Swedish Financial Supervisory Authority (Sw. Finansinspektionen) (license no: 64025). Payment Card Solutions (UK) Limited (company number 05941947) and UAB B4B Payments Europe (company number 305539054) are regulated by the Financial Conduct Authority (ref: 930619) and the Bank of Lithuania (licence no: 76), respectively. The Juni Mastercard Corporate Card is issued by Payment Card Solutions (UK) Limited and UAB B4B Payments Europe pursuant to a license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Juni Technology AB. Masthamnsgatan 21, 413 28 Göteborg, Sweden. © 2025 Juni. All Rights Reserved.
